Frequently Asked Questions about Behrenberg Glass Co. products
Behrenberg Glass Co. customers and future customers have a few questions about our products. We will try to answer some of the questions here.
Q:Where can I buy Behrenberg Glass Items?
A: You can use the
Store link
to buy Online. If you prefer we can take your orders by FAX
724-468-8861 or we will be more then glad to help you by phone
800-946-4043.
Q: What credit cards or payments does
Behrenberg Glass accept?
We accept Visa, MasterCard, Discover, and American Express.
Q: What does SS,DS, 1/8", or 3/16" mean?
A: The SS, DS, 1/8", 3/16", 3/8" refer to the thickness of glass we
use at Behrenberg Glass Co. We will start with the thinner glass and
work our way up to the thickest glass.
SS is single strength glass. It is used for lighting and windows. It
is approximately 3/32" thick.
DS or 1/8" is Double Strength glass. It is used for larger lighting
pieces, glass serving trays. It is approximately 1/8" thick.
3/16" is 3/16" thick glass. It is used for heavier lighting pieces,
glass serving trays that are being cut or etched into.
3/8" is 3/8" thick glass. It is used for thick plates, and
paperweights.
Q: Where is the glass made?
A: Behrenberg Glass Co. manufacturers all of the products we sell.
All our products are manufactured in Delmont, PA 15626, United
States of America.
Q: How long does it take to ship my
order?
A: Many of our orders are shipped within 48 hours of receiving the
order.
Q: If the glass I order is not in stock
how long will it take to ship the item?
A: Behrenberg Glass Co. tries to keep all of our items in stock. If
we run out of stock we may be producing it at the time of your order
or it may take up to 2 1/2 weeks to produce.
Q: What is the most popular glass
thickness for decoupage or hand painting?
A: Our DS (1/8" thick) glass is the most popular glass for decoupage
and hand painting.
Q: Are the items on the store the only ones you make?
A: No. We manufacture many more items. We do custom work
for many companies.
Q: Is there a Search on your site?
A: We have a search to help you on our online store. The search is
located in the center of the page a few inches down. Type in what
you are looking for and it will search the online store for it.
Q: Do you do custom work?
A: Yes we do custom work. Each project needs to be reviewed
and quoted separately. There are minimum quantities depending on the
characteristics of each item.
Q: If I paint on your clear glass plates, can I bake them in my oven
to cure the color?
A: Yes. You can bake the plates in the oven to cure the
color on them. Follow the color's instructions.