Hello John,
I received your nice note today, thanking me for my recent purchase of the glass blanks. I've been creating decoupage projects since receiving the order, and I wanted to show you several examples. (I sell these in a craft store in NJ.) I'm really happy that I found your company because the other source I had been using dried up. I'm not very computer savvy so am sending two other examples in separate e-mails. I will be ordering more blanks in the future and will refer you to others who might have interest in these. These quality plates aren't easy to find. Thanks so much for your nice handwritten note - very exceptional customer service in this day and age!
Sincerely,
Valerie Moll

Dear Mr. Behrenberg,
I was extremely impressed with the note you sent . I will be more than thrilled to tell anyone I can about your great products. If you ever need a salesperson for the South to market and demonstrate craft ideas using your products, I'm your person. I am currently a special education teacher and I plan to purchace items in the future so my students can make Christmas crafts. Thank you again, you have demonstrated that a personal touch can make a tremendous impression.
Sincerely,
Donna McDaniel
Panama City Beach, Fl

Dear President Behrenberg: Thank you for your courteous and gracious note. I appreciate your personal message. The 2 pieces of round glass I ordered were delivered 2 weeks ago in perfect condition! I am so pleased that they also fit perfectly and add so much beauty and protection for my round corner table! I am delighted to have found a source for quality glass at reasonable prices and will definitely let my friends and colleagues know about the Behrenberg Glass Company!
Sincerely,
Doris Ching

Thank you for the personal note regarding my recent purchase from Behrenberg Glass. I wanted to follow up and let you know that the glass trays I purchased were used as part of an auction fundraiser for a small private school in Northern Virginia. I worked with Grade 2 students to paint their designs on the trays, which were then auctioned off to parents. I am attaching a picture of one of the finished trays so you can see what a great success it was, raising over $400 at the auction!
Thank you for providing a great quality product at a great price. I will be sure to refer your company to others in the future.
Regards,
Amy Joseph
Green Hedges School parent
Vienna, Virginia

Just a quick thank you for the incredibly friendly and fast service. Happy Holidays, Nancy

Just writing to thank you for my recent order which all arrived in perfect form. -Lia

John...just wanted to thank you for what looks to be a personal note inquiring about my service. While my order was small, everything was done to perfection. Thank you for the follow up. I will recommend your company to others.
Regards,
Jo Rutledge

John,
I appreciate receiving your personal sentiment in the card you mailed as follow up to my order.
This showed excellent management interest in customer satisfaction and service.
The products received were exactly what I was looking for – good quality for a reasonable price.
You can rest assured that I will pass on your company’s good service, quality, and pricing to friends and family.
Regards,
Dickj

Dear John,
In a day of emails and texts, how wonderful it was to receive your handwritten "Thank You" note! I very much appreciate it!
I have a tiny gift shop and create as much as I can myself, as custom offerings. I decided to try decoupage and found your website for the perfect plates. I LOVE making things and it is so thrilling to try a new venue. I think this will be a successful addition to my shop. Last night I made my first one and will be donating it to our Library fundraiser
later this week.
Thank you very much for the speedy and complete delivery of my first order...and for your very thoughtful note!
Best,
Robin
www.seabeanstudio.com

Wanted to share some photos of my decoupage glasswork using some of your plates. Your glass is wonderful to work with...I love the shapes! People love these..they are in a few shops , a museum store and a gallery. I look forward to trying some new shapes soon, after I rest my fingers for a bit!! Thank you. ~Kathy

Hi John,
My name is Eileen and in December of 09 I purchased some plates from your company for a project. My order was processed quickly and efficiently and arrived in tack and in a timely manner. I was most impressed that I received a letter from you regarding the order and thanking me for doing business with Behrenberg Glass. Up until that point the company had just been a "hit" on the internet that gave me the product I wanted. As much as I love the efficiency of the World Wide Web, I miss the personal relationship doing business in person begets, and your letter gave that back to me. What it also gave me is a reason not to look for another company when I place another order! Don't know if you are smart, a good businessman or just had a mother that taught you to say "Thank You", but whatever the case it was appreciated!
I have attached a picture of one of the finished product. This one was used as a 50th birthday gift for a close friend.
Again, thanks! -Eileen

Hi, You, by far, have one of the most awesome websites. It is easy to use, well put together, user friendly--I could go on and on. You are commended. I will indeed come back as I progress in decoupage efforts.
Thanks
Marlene

Hi Penny,
Just wanted to thank you for the usual great service and quick delivery. Always a pleasure to order from you.
Sincerely,
Jason

Thank you! I love everything. -Bonnie

Thanks for the email last week. As a new customer, I wanted to compliment you on your great product, your follow up, and the efficiency of your staff- You will be getting more orders from my shop! -Dave

I just wanted to say how pleased I was with the product I received from you. The heart shaped plates were wonderful, I will definitely order more from you in the future. -Laura

I was very pleased with the plates I received, as well as the shipping and service. I think I'm going for bowls next :)

So delighted with your products! Kate

To Whom it may concern,
I received my order in full.The items were well packaged arrrived well with no problems.Thank you for such speedy delivery and a nice note from the owner.I know I will use you again in the future. -Betsy

Thanks for the note. Actually, I used your plates for hand-painting artwork. They’re not only just the right fit, but I was really impressed with your prompt service and the politeness and personal touch you company provided. I’m glad you wrote because I really wanted a chance to tell you that --- great customer service. Thanks, Ed

Thank you for your outstanding customer service and your personalized card. I was impressed and grateful. -Marsha

Thank you so much! I did receive the glass and it made it one piece. It's perfect and just what I was looking for! I will definately keep you in mind of any future needs and will refer anyone else I hear interested in glass pieces your way. Again, many thanks!
Kind Regards,
Alina

thanks! love your stuff... answer to all of my problems!! -Judy

Hello, Loved your products and I am now ordering more. I called and was told that there would be a 6 discount. PLEASE deduct that from my charge. Thanks again for the previous order which was fab and fast...Cindy

Dear Penny -The shipment arrived today in absolutely perfect condition – beautifully packed!! Thank you so much for your efficient service. I think I might have to order some of your special Christmas plates with that kind of turnaround for the Christmas stock. Thank you so much – I’m very impressed and my client is delighted. The sandblasting will be done next week or so. With winter regards from Downunder! Warm and snuggly!!!!!!! Hope you’re having a great summer over there in PA – I understand you’ve had a few wintry blasts though! -Jill

We love the 8" shallow bends! -Melinda

I received your handwritten thank you note today and simply wanted to tell you how much I appreciate your courtesy. Perhaps chivalry is not dead after all. I received my order promptly and was pleased and plan to order again. In the meantime, thank you for your extra effort. -Ursula

I just received a nice surprise in the mail. A hand written thank you card for my business. You don't get that everyday, what a class act. I was quite please with the glass plates I ordered. I have a very small home based craft business and to be honest only have orders for my crafts during the Holiday season. The plates I have used for over 10 years were discontinued and I wanted to make sure I had some supply in case someone wanted me to make them something. Although much more expensive that what I was used to paying, I did give you a try and you have won a customer for as long as I am able to purchase. Customer Service response was exceptional, shipping was speedy, the product met my needs and the follow up exceptional. Thank you. I will be back even if just for small orders at a time. Sincerely Lucienne

Hello..
I have received all the product that I ordered...AND..
just got a lovely thank you card from your company president/owner. I have to say that I was quite impressed that you would take the time to write to me (even if you didn't do it personally...still a classy thing!!) and thank me as a new customer.... such a lovely gesture and one I will not forget.
Your customer service is exemplary and I wanted to comment on it.
Thank you again and until the next order....
Wendy