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Frequently Asked Questions about Behrenberg Glass Co. products

Behrenberg Glass Co. customers and future customers have a few questions about our products. We will try to answer some of the questions here.

Q: Where can I buy Behrenberg Glass Items?
A: You can use the Store link to buy Online. If you prefer we can take your orders by FAX 724-468-8861 or we will be more then glad to help you by phone 800-946-4043.

Q: How long does it take to ship my order?
A: Most of our orders are shipped within 72 hours of receiving the order. We try to ship within 48 hours of receiving the order.

Q: What credit cards or payments does Behrenberg Glass accept?
A: We accept Visa, MasterCard, Discover, American Express and PayPal. 

Q: Do you ship to other countries?
A: Yes. We have shipped our products to places like: Canada, United Kingdom, England, Italy, France, and New Zealand. It may take us a little time to figure out the best shipping method to you.

Q: What does SS, DS, 1/8", or 3/16" mean?
A: The SS, DS, 1/8", 3/16", 3/8" refer to the thickness of glass we use at Behrenberg Glass Co. We will start with the thinner glass and work our way up to the thickest glass.
SS is single strength glass. It is used for lighting and windows. It is approximately 3/32" thick. 
DS or 1/8" is Double Strength glass. It is used for larger lighting pieces, glass serving trays. It is approximately 1/8" thick.
3/16" is 3/16" thick glass. It is used for heavier lighting pieces, glass serving trays that are being cut or etched into.
3/8" is 3/8" thick glass. It is used for thick plates, and paperweights.

Q: Where is the glass made?
A: Behrenberg Glass Co. manufacturers all of the glass products we sell (We sell a couple paperweights that our friends press for us, they are made in the USA). All our products are manufactured in Delmont, PA 15626, United States of America.

Q: If the glass I order is not in stock how long will it take to ship the item?
A: Behrenberg Glass Co. tries to keep all of our items in stock. If we run out of stock, we may be producing it at the time of your order or it may take up to 2 1/2 weeks to produce.

Q: What is the most popular glass thickness for decoupage or hand painting?
A: Our DS (1/8" thick) glass is the most popular glass for decoupage and hand painting.

Q: Are the items on the store the only ones you make?
A: No. We manufacture many more items. We do custom work for many companies.

Q: Is there a Search on your site?
A: We have a search to help you on our online store. The search is located in the top left of the page a few inches down. Type in what you are looking for and it will search the online store for it.

Q: Do you do custom work?
A: Yes, we do custom work. Each project needs to be reviewed and quoted separately. There are minimum quantities depending on the characteristics of each item.

Q: If I paint on your clear glass plates, can I bake them in my oven to cure the color?
A: Yes. You can bake the plates in the oven to cure the color on them. Follow the color's instructions.

Q: How do I measure the glass plate for the correct size?
A: Most of our sizes are measured in the flat. When the glass is bent, the size will be less. A 12" square will measure 12" x 12" in the flat. When it is bent, it will measure 11 3/4" x 11 3/4". You can measure squares and rectangles across the back of the plate. Example: 6" across the back would be a 6" square. A measurement of 8" by 14" would be our 8 X 14 rectangle. For rounds you measure across the back. It might be 1/4" to 1/2" larger than the "round size". Example would be 10 1/4" measurement across the back of the glass would be for a 10" round. Sometimes it is smaller.

Q: Is there a minimum quantity or minimum dollar amount I must purchase?
A: We do not have a minimum quantity or dollar amount for purchases.

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